HOW THE PRACTICE OPERATES

HOW TO REGISTER AS A PATIENT
If you live in our practice area and would like to register with us, please complete your medical card and hand it to the receptionists. If you cannot find your medical card we have a form at the surgery you can complete. On the form you will be able to say which practitioner you would prefer to see, although you will be able to see any doctor in the practice. However, you will be registering with the practice rather than an individual GP. Upon acceptance of your registration you will be offered a health check with a practice nurse.

PATIENTS WITH PARTICULAR NEEDS
Our premises have suitable access for patients using a wheelchair. Please ask the receptionists if you need help. We have two parking spaces outside each of our buildings, which are reserved for patients displaying a disabled sticker.
For patients with hearing problems we have a portable loop system available.

APPOINTMENT SYSTEM
The practice operates an appointment system where patients can prebook routine appointments for the current month. Every day there is an on call doctor who has emergency appointments available which can only be booked after 8am on the day.

Practice Nurse appointments that can be pre-booked include
Asthma, Blood Tests, Blood Pressure checks, Cervical Smears, Chronic Heart Disease, Contraceptive Pill Checks, Diabetes, Ear Syringing, General Health Checks, Smoking Cessation, Travel Vaccination and general nursing.

HOME VISITS
If you are temporarily or permanently housebound and genuinely unable to visit the surgery, please telephone before 10.30am. Requests after 10.30am may be done the following day, unless it is an emergency. Visits will usually be done approximately between 12.00 and 4.00pm. Try to give the receptionist some idea of the problem, the doctor needs this information to plan his or her rounds and attend to the most urgent calls first and may ring back to clarify the request. Please do not request an immediate visit unless you feel there is a real emergency because of the disruption this causes to surgeries.

Remember that in the time it takes to visit you at home the doctor can see several patients in surgery.

In a dire emergency
DO NOT DELAY call the ambulance on 999 IMMEDIATELY

REPEAT PRESCRIPTIONS
Your doctor may give you a repeat prescription if you require regular medication and do not need to be seen every time. To request these, please tick the required items on the tear off slip attached to your prescription and post or bring it to the surgery. Your script will be ready within 48 hours. If you enclose a stamped addressed envelope we can post your prescription to you.
Patients wishing to order repeat prescriptions online may do so by following the link in the main menu. It should be noted use of this method of ordering is entirely at your own risk and will involve transmitting personal details about yourself across the Internet. Your information is encrypted during transmission, but you should be aware that we cannot offer an absolute guarantee of privacy however when the information reaches the practice it will be held totally secure. If this matter is of concern to you then you should use one of the alternative methods of ordering a repeat prescription. We do not accept requests by email as they may not contain sufficient information to allow a prescription to be issued and therefore may not be be actioned within our normal timescale. Occasionally you will be advised to see a member of the practice to review the medication and see that all is well. Please try to plan well ahead, in order to avoid last minute requests.

PATIENTS RIGHT AND RESPONSIBILITIES

  1. We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care. This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care. You have a right to see your health records, which will be kept confidential, subject to any limitations in the law. If you would like to see your records, please call our practice manager at our practice.
  2. You will be treated as a partner in the care and attention you receive.
  3. You will be treated as an individual and will be given courtesy and respect at all times, irrespective of your gender, ethnic origin, religious beliefs, sexuality or the nature of your health problems. We ask that you also treat the doctors and practice staff with courtesy and respect and show consideration to other patients by making responsible use of our service to you.
  4. We operate a ZERO TOLERANCE POLICY and take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
  5. Following discussion you will receive the most appropriate care, given by suitably qualified people. No care or treatment will be given without your informed consent.
  6. Every effort will be made to ensure that you receive information, which directly affects your health and the care being offered.
  7. People involved in your care will give you their names and ensure that you know how to contact them. Please let us know as soon as possible if you change your name, address or telephone number.
  8. It is our job to give you treatment and advice. In the interest of your health it is important for you to understand all the information given to you. Please ask us questions if you are unsure of anything.
  9. Please remember that you are the one who is responsible for your own health and the health of your children and that we are here to give our professional help and advice.
  10. You can help us by being on time for your appointment and letting us know if you need to cancel. This helps us to run on time. Sometimes we run late, because some problems need a little longer to address. We hope you will be patient with us if this happens.

MEDICAL CERTIFICATES
For absence from work through sickness, self-certification is currently valid for the first week. The certificate (form SC1/2) is available from your employer, the post office, or surgery reception. We do not issue a doctors certificate for the first seven days of sickness. If a private certificate is required to cover this absence from work, a fee is charged. After the first week certificates are obtained as part of a consultation with your doctor. If you are under the care of a hospital doctor you may ask them to issue your certificate for an inpatient stay or an outpatient appointment.

COMPUTER
The surgery is fully computerised and is reducing its use of additional paper records more and more. We have computer links with the Health Authority and have joined the NHS net. The practice is registered under the Data Protection Act 1998.